The executive in charge of 343 Industries, the studio responsible for .

Ross said the connectivity bugs were "not apparent in our internal test environment and have resulted in a frustrating experience, including long matchmaking times and low session success rates".

She pledged that the studio would be working intensely in a bid to resolve these issues, creating both server-side and user-download patches. A key update will be released to users "later this week".

"We will update you on the status and patch notes of the content update once we have a better understanding of our release window," Ross added.

"We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.

"Know that we’re trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks. Looking forward, I want to give you a high-level cadence of the latest updates we’re currently working on."

Resolving the game's matchmaking problems are Ross's "number one" priority, she said.